RETURN POLICY & INSTRUCTIONS

We understand your disappointment if you are not completely satisfied with the items you have received from us. That is why we have made the returns process so easy for you!

How To Return & Refund

1. Submit a return request at Contact Us to Customer Service within 30 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return address. Please send your item(s) using local post within 30 days from receiving the return confirm from us.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.
5. Note: Please Contact Us if you want to return an item. Return without prior discussion and authorization will not be accepted.
6. If the dresses have any quality problems, we’ll cover the cost of returning them. Otherwise, the customer will be responsible for the return shipping fee.

For All Wedding & Party Dresses

Prior to making your purchase, kindly note that all of our Wedding & Party Dresses are custom made to order by our skilled tailors, ensuring the highest level of quality for each dress. As a result, there is a processing time required for each dress in addition to the shipping time.

If your event is approaching and time is a concern, please reach out to us for expedited processing and shipping options. We’ll do our best to accommodate your needs and ensure your dress arrives in time for your special occasion.

Note: We strive to ensure that each dress closely resembles the picture, but we cannot guarantee an exact match. Due to our wholesale pricing, there may be instances where we have to use similar fabric to produce the dress.